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Terms of trade

1.      Introduction

These Terms of Trade apply to all services provided by Space of Mind, Solutions, a part of Dr Yariv Doron Consultation LTD (referred to as "us", "our", "we"). By using our services, you ("the patient", “the guardian”, "you") agree to and accept these terms.


2.      Services

We provide telehealth-based psychiatry services, which include, but are not limited to, mental health assessments (Standard and Complex), prescription services, follow-up consultations and supporting documents when required.

Summaries will be produced for all sessions, and a copy will be sent to the patient via the identified email and the patient's GP (unless explicitly requested otherwise by the patient/guardian). 


3.      Appointment Booking and Cancellation Policy

Appointments can be booked online through our website after our staff had approved your referral. A dedicated link will be emailed to you by our admin. We will confirm your appointment via email or phone call.


Cancellations: We understand that unexpected delays are part of life. However, due to the high demand for our services, we require a minimum notice of two working days (excluding weekends and public holidays) for any cancellations or rescheduling.

A courtesy email will be sent to you a week before your appointment, and a reminder will be sent 48 hours before your appointment. Regardless of these reminders, you are responsible for showing up on time for your appointment.

Failure to inform us of your inability to attend your appointment within the required timeframe will incur the full fee for your appointment. This acknowledges the time our team has set aside and prepared for your appointment and the inability to schedule another patient on short notice.

If you do not show up for a scheduled appointment without notifying us at least two working days in advance, you will be charged the full price of the scheduled visit.


Rescheduling: If you notify us in time, we will prioritise rescheduling your appointment. However, as we often have bookings several weeks in advance, we may not be able to offer you an early replacement.


4.      Consultations

All consultations are conducted via secure telecommunication software (Zoom). You will need a stable internet connection, a webcam, and a microphone to participate in a telehealth session.


5.      Fees and Payment

Fees for our services are displayed on our website. Payment is due at the time of booking the appointment. We accept several forms of payment, including credit/debit cards and electronic bank transfers.


6.      Prescription Services

We can issue prescriptions at our discretion based on our medical assessment during the telehealth consultation. All prescriptions are sent electronically to the pharmacy of your choice. You will also have the option of ordering repeat prescriptions via our website. Prices are displayed on our website. 


7.      Privacy and Confidentiality

We are committed to ensuring the privacy and confidentiality of your personal information in accordance with NZ Health Information Privacy Code 2020. Our electronic file system (“Elixir”) is stored and backed up by Amazon AWS services. Email correspondences and security are managed via Office365 for Business. Accounting and payments are handled securely via Xero and Stripe services, respectively. A copy of our clinical folders is also stored in iCloud services as an additional backup. 

Please note that the platforms mentioned are third parties, and their use is governed by their terms and conditions. The clinic is not responsible for any issues these platforms may endure occasionally.


8.      Communication

For routine communication, we will use your email address or phone number. Please inform us promptly if your contact information changes.


9.      Limitations of Our Clinic Services

While we strive to provide excellent telehealth services, there are limitations. Our clinic services are not intended for emergencies or acute psychiatric crises. In such cases, please dial your local emergency number or go to the nearest emergency department.

Also, if you encounter severe technical issues on your end, we may be unable to complete the assessment during the session. In that case, we expect you to attend to your issues and schedule another session. Any technical difficulty on our end will result in us offering you an alternative date/time for your assessment.  


10.    Liability

We will provide our services with reasonable care and skill. However, we do not guarantee that our services will meet your expectations or that any desired outcome will be achieved.


11.    Changes to These Terms

We may modify these Terms of Trade at any time. We will post the most current version on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms of Trade.


12.    Governing Law

These Terms of Trade and any dispute or claim arising from or in connection with them will be governed by and construed by New Zealand's relevant laws.


13.    ACC and other providers

We are affiliated with ACC and can provide assessment services, sensitive claims and follow-ups for patients serviced by ACC. Patients eligible for those services must be referred via ACC/Recovery Partners to ensure their eligibility and payment.


14.    Health Insurance Providers

We are affiliated with several health insurance providers. When applicable, pre-approval will be sought by our admin team (such as in the case of Southern Cross). For any other insurance provider, pre-approval is the responsibility of the patient. Space of Mind does not determine the terms and conditions of your reimbursement, and it is up to your insurance providers and yourself to reach an agreement regarding eligibility for reimbursement. Any dispute will be settled between the patient and the insurance provider and will not involve our clinic. 


15.    Records Retention

In accordance with the Health Regulations 1996 (Retention of Health Information), health agencies must keep any health records they hold for a patient for 10 years from the last time they provided services to that patient.

However, this requirement does not apply if the health agency has transferred the files to a new healthcare provider or if they have given the complete file to the patient (or to the patient’s guardian or one appointed by the guardian or the court).


16.    Consent

By using our services, you consent to the above terms and all applicable clauses.


Contact Us

If you have any questions about these Terms of Trade, please get in touch with us at or via mobile: 027 336 4812

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